This is very nearly the worst hotel I've ever used. OK, not the worst--I still remember the dead worst hotel in Tampa, at which my breakfast room service request was still hanging on the door the next morning, no hot water (!), no food in the restaurant (!!) and a staff that said "Yeah, that's how it is."
The Radisson in Jamestown, New York isn't THAT bad, but it's pretty close. The building itself is falling apart, with mold on the pool windows, patches of wallpaper missing, and a weird smell. The heat only works in part of the building. The restaurant is open when they say it's closed and closed when they say it's open. I had to call for the following services, which apparently didn't come with the seminar room:
- lights to be turned on
- ancient projector to be cleaned
- water (twice, only brought after I'd begun speaking)
- water refill
- hallway lights to be turned on
- bathrooms to be unlocked
- paper towels in the bathrooms (four times over four hours)
Final customer service kicker: when the sales manager finally showed up, she said (with more than a touch of condescension) that the reason we hadn't found the paper towels in the restrooms was because they used automatic dispensers that you wave your hand in front of. When I pointed out that I had checked both the traditional dispensers and the automatic one before each request, she shrugged and replied defensively, "Well, they're there now"--with a paper towel in her hand to prove it!
Customer service tip: please don't treat your customers as if they are stupid. It's a distinct possibility that you might have provided less than stellar service as well.